View Our Policies and Procedures
Appointments
- Please arrive by appointment time
- Late arrivals (past 15 minutes) could result in appointment cancellation
- Appointments cancelled within 24 hours could result in cancellation fee
- Online bookings must pay $30 deposit to book an appointment
- Confirmation texts are sent 2 days before the appointment at 11am
- We reserve the right to cancel any online bookings if necessary
- If calling to book an appointment please leave voicemail. Calls are returned in order and could be the following day as we are a high volume salon
- If you need curbside assistance please let us know at time of booking
General
- All pets must be leashed or in a carrier
- All pets must be picked up by closing time or could result in daycare fee
- Hours of operation are based on each groomer's schedule and could vary from time to time
- We usually ask for a 3 hour window for small to medium sized dogs, and a 4-5 hour window for multiple pets, large dogs and/or cats
- New clients must send proof of current bordetella and rabies vaccine records to gentletouchdoggrooming@gmail.com
- Forms of payment accepted are cash, all major credit cards, Venmo, PayPal, and Zelle
- All cards (including debit) incur a 3% service charge
Other
- We accept walk-in nail trims any time between 9-3 Monday-Sunday
- Most nail trims start at $15, it is $30 for difficult pets that require 2 people
- From time to time we do post our work on Facebook, if you do not want your pet on Facebook please tell us prior to grooming
- All senior dogs must have a waiver signed (large breeds start at 7 years, small breeds start at 12 years)
- A waiver must be signed for all cats and matted dogs to be groomed
- Sundays are reserved for baths and nails only
